Privacy, Cookie & Delivery Policy
Privacy, Cookie & Delivery Policy
Privacy Policy
Effective Date: April 2025
At Kents Premier Coins and Bullion (KPCB Ltd), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
• Personal identifiers: name, email, address, phone number
• Payment and transaction data
• Account information (if you register on our site)
• Technical information: IP address, browser type, device type, cookies
2. How We Use Your Data
• To process purchases and returns
• To verify identity (for compliance and fraud prevention)
• To manage user accounts
• For customer support and communication
• For marketing (with your consent)
3. Legal Basis for Processing
We rely on one or more of the following:
• Consent
• Performance of a contract
• Legal obligations
• Legitimate interests
4. Sharing Your Data
We only share your data with:
• Payment processors (e.g., Stripe)
• Courier services (e.g., Royal Mail)
• Our legal and compliance partners
• Regulators if legally required
5. Data Retention
We retain personal data only as long as necessary for legal, financial, and operational purposes.
6. Your Rights
You may request:
• Access to your data
• Rectification or deletion
• Objection to processing
• Data portability
To make a request, email: privacy@kentspremiercoinsandbullion.co.uk
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Cookie Policy
Effective Date: April 2025
This site uses cookies to enhance your browsing experience and to analyse site traffic. Cookies are small text files placed on your device when you visit our website.
1. Types of Cookies We Use
• Essential Cookies: Required for shopping cart, login, checkout.
• Performance Cookies: Analytics tools (e.g., Google Analytics) help us understand site usage.
• Functional Cookies: Remember user preferences.
• Marketing Cookies: Track interactions for remarketing campaigns.
2. Managing Cookies
You can disable cookies in your browser settings or use the pop-up banner to adjust your preferences.
3. Third-Party Cookies
We use third-party services such as:
• Stripe
• Google Analytics
• Facebook Pixel
These third parties have their own privacy and cookie policies.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our new products which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
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Delivery Policy
Effective Date: April 2025
Kents Premier Coins and Bullion (KPCB Ltd) provides secure, tracked delivery across the UK and internationally.
1. Dispatch Time
Orders are typically dispatched within 1–3 business days after payment is received.
2. Delivery Methods
We use trusted courier services including Royal Mail Special Delivery and DHL. Tracking information will be provided upon dispatch.
3. Shipping Fees
Shipping charges are calculated at checkout and may vary based on weight, value, and destination.
4. Delivery Timeframes
UK orders: 1–2 working days after dispatch
International orders: 5–10 working days (subject to customs)
5. Delivery Liability
Ownership and risk transfer to the customer once the package has been delivered. We insure high-value shipments and recommend someone is available to sign for deliveries.
6. Missed Deliveries
If the delivery is missed and returned to us, redelivery costs will be the customer's responsibility.
